PRODUCTION KNIFE WARRANTY

We extend a limited lifetime warranty to the original purchaser of our tools. All Qvist Bladeworks products are guaranteed against any manufacturing defects in materials and construction. Any product that we determine to be defective will be repaired or replaced at our discretion.This guarantee becomes void if the tool has been abused beyond normal application, or has been used for tasks beyond its intended function. This warranty does not cover normal wear and tear, rust, lack of maintenance, damage due to improper use, or structural modification. If you do have an issue with your tool, contact us and we will work with you to take care of your situation.  

Design Collaborations warranties will be under the OEM the project is manufactured.  This is for all JLD (Jacob Lundquist Design) projects. 

CUSTOM KNIFE WARRANTY

Custom knives are warranted against defects in materials and workmanship. My knives are intended for cutting and are guaranteed against defects under normal use. If you find an issue under normal use, I will repair or replace your knife. The warranty does not cover normal wear and tear, incorrect usage, neglect, abuse, or modifications. See Below:

Loose screw. All hardware, including pivot, or body that has loosened overtime is considered normal wear-and-tear. For maintaining your knife the included T15 and T8 drivers can be used. It is recommended to use a small amount of BLUE loctite for the pivot screw.

Cosmetic damage. Any scratch, finish trails, or coating that will naturally wear is not considered a defect.

Custom parts or modifications. Any use of aftermarket parts or components.

Dis assembly damage. Any functional failure, damage to screws, or cross threaded part due to dis assembly. Including but not limited to lock bar removal (do not remove the lock bar). I can't be held responsible for how it goes back together again.

Damage caused by excessive use. This is referring to any aggressive action such as slamming blade open or closed, rapid opening, swatting blade open with excessive force. Our knives are designed to be opened and then used as a cutting tool.

Manually pushing lock bar. The lock bar will land naturally on the lock face when opening the blade. Pushing or squeezing the lock bar further intentionally into the lock face may cause damage and will void the warranty.

Blade or sheath clip damage. Tip breakage, chips, or scratches are not covered under warranty. I do not recommend any prying with any knife. Normal wear-and- tear is not covered including sheath clip damage from snagging or contacting a stationary object such as steering wheel, seat belt, or chair etc. Be mindful, these are very robust clips but still be careful please. 

Debris. Any build up of material that alters the function of the knife. Such as dust, sand, lint, string, gunk, sticky substances, or any foreign material in general.

Upgraded Models. I am continuously upgrading or creating new versions of my knives. However, I do not offer trade ins or exchanges under any circumstance.

All knives go through a thorough quality inspection before packaged and shipped.

RETURNS AND REFUNDS POLICY: Custom Knives

If you are not happy with your knife for any reason, please send it back within 5 days of receipt in its original condition and I will refund your money less the shipping cost. A refund will be issued once I receive the knife and it is confirmed to be in new condition. This is designed to remove some of the uncertainty when purchasing custom knives. I am confident and hopeful when you receive a knife from me you are happy with it. 

RETURN AND REFUND POLICY: Production Knives

Unfortunately, we cannot accept international returns at this time.

30 Day Returns

You can return your item within 30 days of the marked delivery date if the item is 100% unused for an exchange or refund. We must receive the item back to the shop within 30 days of receiving the item. To start your return or refund, please email qvistbladeworks@gmail.com

We DO NOT accept returns for used merchandise. Here's a few guidelines for clarity:

We do not accept returns if the product, including knife blades, have any scratches or blemishes whatsoever. If the product has any scratches, even the faintest scratch, this product cannot be returned and will not be accepted (this includes requests for an exchange or refund). These defects deem the product unfit to be resold, therefore, our return policy will adhere to these strict guidelines.

Items need to be unused to be eligible for a return:

You cannot take apart or disassemble screws

The item must be in its original package

There must be zero scratches present. Handling the item such as placing it or moving it around on a surface, putting it in your pocket, or a test cut, for example, will be considered used and not eligible for a return.

Please inspect the knife upon delivery before use

Returned and or refused packages may be subject to a restocking fee

When returning items:

Please note the shipping fee from your order will be deducted from your refund amount if eligible

Be sure to include your order's full name, order number, and reason for return

All approved returns may result in a 5% re-stocking fee. This applies to all products. Each item is inspected for approval.

To start your return or refund, please email jacoblundquistdesign@gmail.com for Qvist Bladeworks and JLD items.